04 — Member experience & support
Ticket analytics
SLA compliance, volume and resolution trends across every desk and location.
37
Open tickets
94%
SLA met
6.2h
Avg resolution
128
This week
By desk
Member support
58 this week
Employee help desk
41 this week
See how well you’re serving members and staff — SLA compliance, ticket volume and resolution times across every desk and location. Spot the desks under strain and the trends worth acting on.
What you can do
SLA compliance
Track how often you respond and resolve within target.
Volume and mix
See ticket load by desk, category and location.
Resolution trends
Watch resolution times move over weeks and months.
How it works
01
Tickets flow
Every desk feeds its tickets into the analytics automatically.
02
Metrics compute
SLA, volume and resolution roll up across desks and gyms.
03
Act on the signal
Rebalance teams and fix root causes where the data points.