01 — Front desk & members
Onboarding
A guided first-days flow for every new member, so nothing gets missed at signup.
✓Welcome call & tour
✓Goals & medical review
!Fitness assessment
First session booked
App access shared
A simple checklist runs every new member through the same strong start — orientation, goals, a fitness assessment and their first booked session. New joiners feel looked after, and nothing important is forgotten.
What you can do
A consistent welcome
Every member gets the same thorough first-days experience, every time.
Nothing missed
Orientation, assessment and first booking are tracked until they’re done.
Visible progress
See who’s mid-onboarding and what step they’re waiting on.
How it works
01
Member joins
Signing up starts their onboarding checklist automatically.
02
Work the steps
Staff tick off orientation, assessment and the first session as they happen.
03
Fully onboarded
When the list is complete the member is set up for a strong start.