04 — Member experience & support
Support desk
Member tickets with a public portal, SLAs, auto-routing and a full activity trail.
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Billing query
Priya R. · SLA 3h left
Reply
Locker not working
Karan V. · SLA 6h left
Assign
Class timing
Sana K. · SLA 1d left
Reply
A proper support desk for members — they raise a ticket through a public portal, it’s auto-routed to the right team with an SLA clock, and every message and change is on the record until it’s resolved.
What you can do
A public portal
Members raise and track tickets without needing a login.
SLAs and routing
Tickets auto-route to the right desk with a response clock running.
A full activity trail
Every reply, assignment and status change is recorded.
How it works
01
Member raises a ticket
They submit through the portal and get a tracking link.
02
Routed with an SLA
It lands with the right team and the response clock starts.
03
Resolved and logged
The team works it to closure with a complete trail behind it.